Swords,Medieval,Battle Ready,Paul Chen,Armor

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Swords, daggers, armor, battle helmets and battle weapons.
Order your fully functional, articulated and well crafted equipment online.

How can we help you?

When will I receive my tracking information?
I have a question about an existing order?
I have a question about an item on the website?
How do I order outside the United States?
What methods of payments do you accept?
What shipping methods do you use?
What is the return policy?

Attention all customers: You must be at least 18 years old to purchase merchandise with Bladeswords.com and N.G.W, Inc. The customer is responsible for the legalities of these items in their area and or shipping location. N.G.W and all of it's affiliates assume no responsibility for any injuries that may occur by the mishandling of any merchandise.

To check an existing order:

At the this URL customers can do the following:

Check Order Status	View New Product Arrivals
Update Billing Information	Order Specialty Items
Update Shipping Information	Request Return Authorization Form

All customer requests must be submitted at this website for processing.
Duplicate requests will be automatically deleted.

All order updates, out of stocks, backorders, confirmations and tracking numbers will be sent automatically to the e-mail address that was submitted on the original order. Check this e-mail frequently during the order process.

Tracking information is automatically e-mailed after shipment (check e-mail before contacting customer service). Average delivery time is seven to ten business days from the day the order is placed. A business day is Monday through Friday not including weekends or holidays. In order to serve our customer base in a timely manner, it is not necessary to contact customer service unless an order has been pending for over ten business days.

Tracking Information

Average shipping time is seven to ten business days from the day you place the order. A business day is Monday through Friday not including weekends or holidays. Specialty orders and unique items will be shipped upon arrival.

Tracking numbers will be automatically e-mailed after shipment.

Questions about an existing order or an item.

What methods of payment do you accept?

We accept all major credit cards:

Visa Card
MasterCard
American Express
Discover
U.S. Money Orders
PayPal - Go to NGWinfo.com

What shipping methods do you use?

All orders are shipped UPS Ground. Tracking numbers are e-mailed to the customer as soon as they are available. Make sure that you have entered a current and valid e-mail address. We do not currently deliver to PO boxes, APO (military) boxes, FPO (foreign) boxes, international addresses, or a few limited geographic areas within the U.S. Shipments to Alaska and Hawaii will incur additional shipping charges that will be quoted to you at time of checkout in the tax field.

Ordering Outside of the U.S.

Currently, NGW offers shipping in the United States only. We do not currently deliver to PO boxes, APO (military) boxes, FPO (foreign) boxes, international addresses, or a few limited geographic areas within the U.S. Shipments to Alaska and Hawaii will incur additional shipping charges that will be quoted to you at time of checkout in the tax field.

What is the return policy?

Returns and Cancellations:

* Shipping charges are non-refundable in all cases.
* Return shipping charges are the responsibility of the customer.
* Claims for defects must be made within 2 days of the receipt of the merchandise.
* Claims for returns must be made within 3 days of the receipt of the merchandise.
* Once authorized, return must be received within 10 business days.
* All Returns Require a Return Authorization Number or they will be refused.
* There will be a 15% restocking fee on any undeliverable or returned item(s) under $500.
* There will be a 30% restocking fee on any undeliverable or returned item(s) over $500.
* No refunds will be issued on used or damaged items.
* All returns must be received in their original packaging.
* Items not received in their original packaging will receive store credit only.
* Orders using checks or money orders will receive store credit only.
* All order cancellations must be submitted into customer service before the order is shipped.
* Orders cannot be cancelled or changed if merchandise has been shipped.

Note: All items must pass quality control and are thoroughly checked before shipping. Check your package at the time of delivery for any visible damage to the packaging. It is the responsibility of the customer to notify the carrier immediately with any loss or damage claims. It is the customers responsibility to follow up on damage and lost item claims with the carrier. All items are insured at retail value. NGW must be notified within 48 hours of a damage or loss claim being filed.

Complete Legal Policy.